Carpet One Floor & Home

Mary Nininger
1 Star
We had a whole house install in 09/21. It has been a nightmare since. The installers had helped themselves to our refrigerator for the alcohol. Though I have been told they have been fired since. We have had repair men come out several times on the same planks in our kitchen. They come fix it and it separates again. We paid a lot of money for this and it has been nothing less than a disappointment. The repair men they send out are stoned or hungover. I reached out again this past December and I did receive a reply but nothing after. I let it go but every time I look at my floor I get upset. So I reached out this month, March and no answers because they do not care that this has been an issue since it was installed. One repair man, the only normal one that ever came said that my floor should be ripped out and reinstalled. Just the kitchen area of course as that’s the only issue we are having. I just want it fixed but they throw some glue down and are done. The lack of customer service to make it right from this company is ridiculous. Just beware who you purchase from. I was referred to this company and would not ever suggest them to anyone as they do not stand behind their word. I was more them patient and understanding while waiting for techs because some is a diabetic or someone named Ed, has to take his sister or mother to cancer treatment. As a customer I feel I was extremely understanding with everything and appointments. I do not recommend this company. Look elsewhere.
Sunday 24th March 2024

Jessica & Branden Spaulding
5 Star
Carpet One replaced the carpet in all of my bedrooms almost a year ago and I couldn't be happier. The staff was very knowledgable about the product and the process. The customer service was top notch. The quality of the carpet is amazing (still looks brand new a year later) and the installation was painless. Our installers had a great sense of humor, hard workers, very clean, and fast. I have no complaints about this company and when I decide to replace the rest of the flooring in my house, I will be calling Carpet One. I always highly recommend them whenever someone talks about replacing their flooring.
Thursday 29th February 2024

Kerstin Beckett
5 Star
I'd like to share what a fabulous experience I had with Carpet One. I had them install new carpet and new vinyl plank flooring. The installers did a great job moving all my furniture, they worked quickly and cleanly and were very professional. Matthew Lashley, my sales rep was so helpful and patient. I am so pleased with the result - it's absolutely beautiful!
Thursday 14th March 2024

Sierra D
5 Star
They did a fantastic job! 👏🏼 The whole process took only 12 days. I called, and a gentleman named Guy came out to measure two of our homes. He brought a couple sample pieces too for us to look at. We choose Bliss because it's a great product. They got us scheduled very quick and they did both homes in one day. We had such a wonderful experience. We will definitely be using them in the future. ♡
Monday 2nd October 2023

Growing Pains
5 Star
I'm a little late on my review but this place is great and esey too deal with they gave me tons of options and great price carpet price and install unbeatable and my installation had over 500 square foot of carpet done in one day over 600 in lvp done a few days after check them out
Thursday 22nd February 2024